奇怪問題又發生囉 !!

[Eric0626]

我們家業務有封信, 在7月9日已經收到了, 奇怪的是, 今天又收到一封完全一樣的信,被問的真不知怎回答~~

我把內容公開~~麻煩各為大大幫忙看看!!

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From: "Blossom Cosmetics" <blossomcosmetics@ntlworld.com>
To: "ESMIN-Gloria" <Sales@esmin.com.tw>
Subject: RE: Click Pen
Date: Fri, 9 Jul 2004 15:51:57 +0100
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Dear Gloria

This is difficult for all of us. I certainly didn''t mean to offend you. It
is just so frustrating when things do not run smoothly. Please accept my
apologies if my email caused offence.

When a customer comes to us with an order it is very difficult to know if
they are trading with Beauty UK. I cannot ask them and so we took the
order. Because we know the GO customer well I felt the only way to resolve
things was to explain the situation to her. Her response was that although
she would not discuss Beauty UK with me she felt she had every right to
order from whoever she pleased. For the click pen she chose Blossom
Cosmetics.

I am sure that like me you would just like to get on with your job and I
hope soon that everything will quieten down and we are able to work
together.

I am not sure where we are now with the click pen. We want to order the
minimum amount which I understand is 50,000. 12,000 of these were for GO
brand. Are we still able to do this?

Once again Gloria, please accept my apologies for the tone of my message. I
look forward to hearing from you.

Best regards


Brenda

-----Original Message-----
From: ESMIN-Gloria [mailto:Sales@esmin.com.tw]
Sent: 09 July 2004 14:02
To: Blossom Cosmetics
Subject: Re: Click Pen


Dear Brenda,

I hope you could understand after the issue we were arguing with Beauty UK,
I could have some questions when meeting this kind situation. Actually, I
didn''t know the customer behind Beauty UK and you told me that we will be
working on new customer''s projects, I can only check with you about this
situiation, it doesn''t mean I would like to refuse your order.

Basically, Blossom is a new company for me, I think it should be acceptable
to ask if I have some questions with your company. I am surprised that you
call the customer directly to ask her about Beauty UK, I didn''t tell them
anything about the project we are doing now.

Best Regards,
Gloria



----- Original Message -----
From: "Blossom Cosmetics" <blossomcosmetics@ntlworld.com>
To: "ESMIN-Gloria" <Sales@esmin.com.tw>
Cc: "Andy Vanezi" <andy@ansacon.co.uk>
Sent: Thursday, July 08, 2004 6:57 PM
Subject: RE: Click Pen


Dear Gloria

We are confused with your query. We will not attempt to buy from you any
component that you have previously supplied to Beauty UK. For future orders
we are free to order whichever components we choose? If this is so then
anybody is free to order say the click pen? I have spoken to our customer
who has the GO brand. She approached us to supply to her the click pen. I
have spoken to her on the telephone and she is not willing to discuss with
me any business that she may have with Beauty UK. Gloria this is an old
customer of ours and it is impossible for us to know what business she has
with a competitor. We have been supplying her since Blossom began and I
know that she also buys from Elizabeth French, Belmon etc. How are we to
know if Beauty UK are supplying one of our customers when it is the customer
who has approached us?

Would it be fair for us to ask you not to supply Beauty UK with new products
that we have ordered from you? I don''t think that we would want to put you
in that position.

Gloria all we want to do is conduct our business fairly and not to
compromise Esmin. I repeat that we will not attempt to buy any component or
colour shade that you have previously supplied to Beauty UK but for future
business it is a free market for new components. We are not able to ask a
customer who contacts us if they are also doing business with Beauty UK.
They will not tell us because they regard it as confidential information. As
you know we cancelled the W7 order because the component was the same as
Beauty UK. This is a new component.

We look forward to hearing from you.

Best regards


Brenda

-----Original Message-----
From: ESMIN-Gloria [mailto:Sales@esmin.com.tw]
Sent: 08 July 2004 04:52
To: Blossom Cosmetics
Subject: Re: Click Pen


Dear Brenda,

I would like to confirm one question with you first, as you told me that
your projects will be based on new customers which has no conflict with
Beauty UK''s existing customers, it will avoid future complaint.

Beauty UK ordered from us with "GO" logo for other component, I am confused
with the situation now, could you clarify?

Best Regards,
Gloria


----- Original Message -----
From: "Blossom Cosmetics" <blossomcosmetics@ntlworld.com>
To: "Gloria Hsieh" <sales@esmin.com.tw>
Sent: Wednesday, July 07, 2004 9:09 PM
Subject: Click Pen



Dear Gloria

We would like you to do artwork for an order we have for the click pen. The
logo is GO (bold) illuminator.All the pen to be gold with black text,
showing ingredients, batch code, expiry date.

We look forward to hearing from you.



Best regards


Brenda

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